Thursday, May 24, 2007

QANTAS: Traveler’s New Heights of Comfort


QANTAS – Once again, Australia has exerted efforts to further promote tourism through giving the travelers a new home away from home. Recently, it has impressed the world its with new, not to mention expensive first class lounges at Sydney and Melbourne International Airports.

The lounges, designed by Marc Newson, an internationally recognized Australian designer, is a grand and classy state-of-the-art establishment that standout as one of the planet’s finest. In its launched last May 23, Qantas Executive General Manager John Borghetti even described the creation as “simply the best in the world”.

Believed to have an estimated cost of 20 million dollars, the Sydney Lounge is just apt to provide its clients unsurpassed, world-class treats and services.

Comfort, luxury, and relaxation are just few of the unmatched privileges that travelers can experience – get picked-up at the airport and escorted through security and custom, receive complimentary spa and other great perks. One can absolutely feel delighted of the services from start to finish.


The luxurious features of the lounges include a 48-seat open kitchen diner with menus by Neil Perry and a chair-side waiter service throughout the lounge. Also, it has a pampering Payot Paris day spa that renders variety of services such as facial treatment, full body massage, aromatherapy, and other rejuvenating indulgences.

Passengers will never have a dull moment while waiting for their flights. Its vast space covers loads of entertainment facilities such as a library that has wide selection of reading materials from periodicals to novels and picture books to board games. Aside from this, it also highlights its multimedia center that has Sony Playstation 3; Playstation Portable; and huge, high definition plasma screens showing local and international news.


The vertical garden that is designed by renowned botanist Patrick Blanc captivates the attention of every guest for its enormous collection of plants that summed up to a whopping 8, 400 different pieces.

Furnishings and art pieces, all came from several nations across the globe, are magnificently and elegantly arranged for usability and aesthetic appeal. Posh dining tables and chairs are by Cappellini, first grade marble and quartzite are imported from Carrara and Switzerland respectively, the deep red, black and brown leather lounge chairs, recliners and sofas are by Italy's Poltrana Frau, and the fine Tai Ping wool carpets are made in Hong Kong.

Its bathrooms are no typical ones. Its marble-lined shower suites that has stereo and lighting controls, radiant heating, and luggage racks make them sophisticated places to bathe.


There are also modern business facilities with 11 computer workstations with wireless internet access, power and data points throughout the lounge and two private work suites with conference facilities and plasma display screens.

Both Melbourne and Sydney lounges will be managed by hotel group Sofitel with staff undergoing training through its Acadamie Accor hotel school.

When discussing about airports, Newson asserts that he finds them fairly exciting, and his role is to make them more exciting. He further pointed out that there is nothing silly in his design, but just “smart stuff”.


General Manager Qantas product and services, Vanessa Hudson said that she hope passengers would arrive early for flights so they could spend time in the lounges to experience the spa, dining and other facilities.

According to Newson a custom-built building , passengers will be phoned to check what time they are arriving, met by a Qantas First Host and porter then seated at a desk for check in before being taken through security and Customs and up to the lounge, on level four of the international terminal.

While Melbourne lounge—in the international terminal and smaller version of Sydney lounge—caters only to 130 people, the Sydney lounge is designed to fit 220 people – an increase of 69 per cent on the previous lounge.

When talked about the recent failed takeover bid of Qantas by Airline Partners Australia (APA), Mr Newson said it made no difference to him. "The message is it's business as usual," he said. "Whatever happens we'll endeavor to do our best, to do the maximum possible to improve the experience of traveling."

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